Responsible Gaming

Responsible gaming at Only Win is about maintaining a conscious, informed and balanced approach to gambling entertainment on onlywin-bet.ca. Gambling should remain a form of leisure, never a way to solve financial problems or manage emotional distress. This page explains the tools, limits and support options available so that you can stay in control of how you play.

The operator of onlywin-bet.ca supports safer play practices and encourages players in Canada to use all available protection measures, including limits, time-outs and self-exclusion where necessary. If you feel your gambling is no longer fun, help and support are available, and you are strongly encouraged to reach out early.

Risk Awareness

Gambling always involves financial risk and, for some people, the possibility of developing gambling-related harm or addiction. In Canada, there are provincially regulated gambling sites that offer robust consumer protections; onlywin-bet.ca operates under a Curaçao licence and is not licensed by any Canadian provincial authority, including iGaming Ontario. This means provincial consumer protections and formal dispute mechanisms may not apply when you play here.

Common warning signs that gambling may be becoming problematic include:

• Increasing time and money spent: Frequently betting, extending sessions, or raising stakes to feel the same excitement.
• Preoccupation with gambling: Thinking about the casino outside of play, planning the next session during work, school or family time.
• Chasing losses: Trying to win back money by depositing again immediately after losing, instead of accepting losses and stopping.
• Spending beyond your means: Using money needed for rent, bills, food, debts or borrowing to continue gambling.
• Emotional impact: Feeling anxiety, guilt, shame, irritability or depression related to gambling results.
• Hiding behaviour: Lying to family or friends about how much you play or spend, or gambling in secret.
• Neglecting responsibilities: Missing work, studies or family obligations, or losing interest in hobbies because of gambling.

If you recognise several of these signs, consider using the safer gambling tools on onlywin-bet.ca and seeking professional support. Remember that, based on publicly available information, player funds on this Curaçao-licensed site are not held in segregated trust accounts; you should treat account balances as funds at risk until withdrawn.

Self-assessment check

Answer the following questions honestly with "yes" or "no":

• Do you gamble with money that you cannot comfortably afford to lose?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you ever gamble to escape problems, stress, loneliness or negative moods?
• Do you regularly chase losses by depositing more to win back what you lost?
• Have your gambling habits caused conflicts with family, friends or colleagues?
• Have you hidden receipts, bank statements or gambling activity from others?
• Have you borrowed money, used credit, or sold possessions to fund gambling?
• Do you spend more time thinking about gambling than on work, study or other interests?

If you answered "yes" to two or more of these questions, your gambling may be at risk of becoming harmful. Use the limit and exclusion tools described below and contact a professional support service in Canada for a confidential discussion.

Limits & Tools

Setting firm limits before you start playing is one of the most effective ways to stay in control. On onlywin-bet.ca, responsible gaming tools are typically available in your personal account area. If you cannot find any tool described below, contact customer support for guidance.

Deposit limits (daily, weekly, monthly)

Deposit limits cap how much money you can add to your account over specific periods. For players in Canada using onlywin-bet.ca, it is recommended that deposit limits be set conservatively and aligned with an entertainment budget that you can afford to lose entirely.

1. Access your account: Log in to onlywin-bet.ca and click your profile icon or username in the top navigation.
2. Open responsible gaming settings: Look for a section labelled "Responsible Gaming", "Player Protection" or similar in the account menu.
3. Select "Deposit Limits": Choose the option to set deposit limits.
4. Choose the period: You will usually see separate fields for:
   • Daily limit (e.g., CAD 50 per day)
   • Weekly limit (e.g., CAD 150 per week)
   • Monthly limit (e.g., CAD 300 per month)
5. Enter specific amounts: Type in concrete figures that fit comfortably within your disposable entertainment budget. A lower limit is safer than a higher limit.
6. Confirm and save: Click "Save", "Confirm" or "Apply". The system should confirm the new limits.

Important: In line with safer gambling standards, lowering your limits is usually applied immediately or very quickly, while increases typically take effect only after a cooling-off period (e.g., 24 hours or more). This delay is designed to prevent impulsive increases following losses.

Time spent limits and session timers

Time limits help you avoid extended sessions that can impair judgment. To use these tools where available:

1. Log in and open the Responsible Gaming section of your account.
2. Select "Session Limit" or "Time Limit".
3. Choose a maximum session length (for example, 30, 60 or 120 minutes).
4. Confirm your choice. When you reach the limit, you should be automatically logged out or receive a mandatory notification requiring you to stop or consciously extend.

Additionally, you can set reminder pop-ups that notify you every 30 or 60 minutes about how long you have been playing and your net result. Even if you do not see an automated timer, it is strongly recommended that you set an alarm on your own device and take regular breaks.

Time-Out (short breaks of 24 - 72 hours)

A Time-Out (sometimes called a "cool-off") is a short, temporary block on your account, typically ranging from 24 hours up to several days.

1. Navigate to Time-Out: After logging in, go to Responsible Gaming and look for "Time-Out", "Short Break" or similar.
2. Choose the duration: Common options include:
   • 24 hours (1 day)
   • 48 hours (2 days)
   • 72 hours (3 days) or up to 7 days
3. Confirm the break: Read any information about the consequences (e.g., inability to deposit or play) and click "Confirm".
4. Respect the break: During the Time-Out you should not attempt to create additional accounts or use other gambling sites to replace the activity.

Time-Out is suitable if you sense stress or loss of control but do not yet require longer self-exclusion. If problems persist after the break, consider the self-exclusion options below and contact professional support in Canada.

Self-Exclusion

Self-exclusion is a more serious measure designed for situations where gambling has become harmful or where you wish to prevent future harm. It involves blocking your access to your onlywin-bet.ca account for a fixed period or permanently.

How to request temporary or permanent self-exclusion

1. Log in to your account (if possible): Access onlywin-bet.ca using your usual credentials.
2. Open the self-exclusion section: Go to Account > Responsible Gaming and select "Self-Exclusion". If you cannot find it or cannot log in, contact customer support via live chat or email and clearly state that you want to self-exclude.
3. Choose the exclusion period: Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
4. Confirm your decision: You may be asked to tick a box acknowledging that self-exclusion is binding for the selected period and that you understand the consequences.
5. Receive confirmation: The system or support team should send you on-screen and/or email confirmation that self-exclusion is active.

Consequences of self-exclusion

• Access restrictions: You will not be able to log in, deposit or place bets on onlywin-bet.ca during the exclusion period.
• New accounts: Creating additional accounts to bypass a self-exclusion request is prohibited and undermines your own protection. If the operator detects duplicate accounts, they may be closed.
• Existing balance and withdrawals:
  • If you have a remaining positive balance at the time self-exclusion is applied, you should contact customer support to request withdrawal instructions.
  • Policies may differ, and because onlywin-bet.ca operates under a Curaçao licence without Canadian provincial oversight, there may be limited recourse if you disagree with the outcome.
• Marketing communications: You should no longer receive marketing emails or SMS related to gambling from the operator. If you continue to receive such messages, contact support and request removal from all marketing lists.
• Ending or extending exclusion: For fixed-term self-exclusions, your account may remain blocked until you actively request reopening after the period, or it may reopen automatically depending on the operator's policy. Lifetime exclusions should be treated as permanent.

Important for Canadian players: Self-exclusion on onlywin-bet.ca applies only to that site and any other brands managed by the same operator if explicitly stated. It does not automatically apply to provincially regulated casinos in Canada or to other international sites. To strengthen your protection, consider also using device-level blocking tools and, where available, provincial or national self-exclusion schemes.

Support Resources

If you are worried about your gambling or the gambling of someone close to you, professional, confidential help is available. Support services listed here are independent from onlywin-bet.ca and can offer free advice, counselling and referral to treatment services in Canada and internationally.

Local support for players in Canada

• Canada-wide Problem Gambling Helpline (via NCPG)
  • Phone: 1-800-522-4700 (toll-free from Canada and the USA)
  • Hours: 24 hours a day, 7 days a week
  • Languages: English plus access to interpreters for multiple languages
  • Services: Immediate crisis support, information, and referral to local counselling and treatment services.
• ConnexOntario (for Ontario residents)
  • Phone: 1-866-531-2600
  • Website: www.connexontario.ca
  • Hours: 24/7
  • Languages: English and French, with access to interpretation in many other languages
  • Services: Confidential information and referral for problem gambling, mental health and addiction services in Ontario.

Most Canadian provinces also operate their own gambling help lines and counselling programs through health authorities. Players in Canada are encouraged to consult their provincial government health websites for up-to-date local contact details.

International support organizations

Self-exclusion schemes in other countries

Some countries operate national self-exclusion registers that block online gambling with locally licensed operators:

• United Kingdom - GamStop: A free national self-exclusion service for UK-licensed online gambling sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national exclusion register for Spanish-licensed gambling operators, managed by the Spanish regulator (DGOJ).

These schemes are mainly relevant if you reside in or hold accounts with operators licensed in those jurisdictions. They do not typically cover Curaçao-licensed sites such as onlywin-bet.ca.

Blocking software and device-level protections

To add another layer of protection beyond account-based tools, you can install specialist blocking applications on your devices:

• Gamban: Paid software that blocks access to most gambling sites and apps across devices where it is installed. Website: www.gamban.com.
• BetBlocker: Free open-source blocking tool that restricts access to thousands of gambling domains. Website: www.betblocker.org.

Many operating systems and internet routers also allow you to restrict specific websites or categories (e.g., "gambling") via parental controls or content filters. These tools are especially useful when you share devices with family members.

Family and loved ones support resources

Gambling problems affect more than just the person who gambles. Family members, partners and friends may experience financial strain, stress and emotional harm. There are dedicated resources for loved ones, including:

• Gam-Anon: A fellowship for relatives and friends of problem gamblers. Website: www.gamanon.org.
• Online forums and chats: Many of the organisations above, including Gambling Therapy and GamCare, offer moderated forums and live chats specifically for affected others.

All reputable support services operate with strict confidentiality. Seeking help does not affect your legal rights and is not shared with the operator without your consent.

Help for Family

If you are concerned that a family member or friend may have a gambling problem, early, compassionate intervention is important. The following steps can help you approach the situation constructively:

• Inform yourself first: Learn about gambling addiction and its signs through reputable sources (such as Canadian health authority websites or the organisations listed above) so you can speak from an informed perspective.
• Choose the right moment: Talk when the person is calm, sober and not currently gambling. Avoid initiating the conversation during arguments about money or after a major loss.
• Use non-judgmental language: Focus on specific behaviours and their impact, not on labels. For example, "I am worried about how much time you spend gambling and how it affects us" rather than "You are an addict."
• Listen actively: Allow the person to share their feelings and experiences without interruption. Acknowledge their emotions even if you disagree with their choices.
• Encourage professional help: Suggest contacting a helpline (for example, 1-800-522-4700 or ConnexOntario at 1-866-531-2600 in Ontario) or speaking with a doctor, psychologist or addiction counsellor.
• Discuss practical steps: If the person is open to change, you can help them:
  • Set up deposit and time limits or self-exclusion on onlywin-bet.ca.
  • Install blocking software (Gamban, BetBlocker) on their devices.
  • Seek financial advice to address debts or budgeting issues.
• Protect yourself and dependants: Safeguard household finances by separating bank accounts if necessary, setting clear boundaries around shared money, and seeking legal or financial advice where appropriate.

Family support groups can provide invaluable assistance:

• Gam-Anon (www.gamanon.org) - in-person and online meetings for relatives of problem gamblers.
• Gambling Therapy - Family & Friends forum - online support for loved ones of people experiencing gambling problems.

If there is an immediate risk of harm to the person or others, contact emergency services in your area or a crisis helpline. For ongoing support, a psychotherapist or addiction specialist can help you develop coping strategies and boundaries while the person seeks treatment.

Operator's Commitment

The services reviewed under Only Win are provided via onlywin-bet.ca, which, according to the information available, operates under a Curaçao online gambling licence (Antillephone N.V., master licence 8048/JAZ). While this is not a Canadian licence and does not provide provincial consumer protection, the operator is still expected to maintain certain standards of player protection and anti-money laundering compliance.

Internal risk checks and behavioural monitoring

To support responsible gaming, the operator may implement automated and manual checks aimed at identifying risky patterns of play. These checks can include:

• Deposit and betting patterns: Monitoring unusually high or rapidly increasing deposits, frequent top-ups in a short time, or sudden changes in stake sizes.
• Session duration and frequency: Identifying very long continuous sessions, playing late at night for extended periods, or logging in repeatedly over many hours or days.
• Indicators of distress: Tracking behaviours such as repeated cancellation of withdrawals, rapid chasing of losses, or frequent attempts to override limits.
• Age and identity verification (KYC): Confirming that players are legally allowed to gamble in their jurisdiction (at least 18 years old, and in many Canadian provinces 19 or older), and verifying identity to reduce fraud and underage gambling.

These measures are intended to help identify potential harm and to ensure that the site is not used for unlawful purposes. However, no monitoring system is perfect, and the primary responsibility to use gambling services safely remains with the player.

Preventive messaging and operator intervention

Where risk indicators are detected, the operator may take one or more of the following steps:

• On-site warnings: Displaying messages reminding you of your play time, amount spent or losses, and encouraging breaks or the use of limits.
• Direct contact: Sending emails or initiating live chat messages suggesting that you consider limits, Time-Out, self-exclusion, or contacting a professional support organisation. Contact is typically initiated when:
  • There are repeated large deposits or stake increases in a short period.
  • There is evidence of chasing losses or cancelling withdrawals frequently.
  • There are indications of loss of control or harmful play.
• Account restrictions: Imposing or tightening deposit limits, temporarily suspending an account, declining certain transactions, or implementing mandatory cooling-off periods when serious risk is identified.

As onlywin-bet.ca is licensed in Curaçao and operates in the Canadian "grey market", there is no oversight from Canadian provincial regulators such as iGaming Ontario for players in Ontario. Dispute resolution and complaint processes are therefore governed by the operator's terms and conditions and any procedures set by the Curaçao licensing authority (Antillephone N.V.). Players are encouraged to:

• Review the most recent terms and conditions and responsible gaming policies on onlywin-bet.ca.
• Use the licence validator link provided in the site footer to confirm the current status of the 8048/JAZ licence or sub-licence.
• Withdraw surplus funds promptly rather than keeping large balances in their player account.

This page does not replace medical, psychological or legal advice. If you require clinical assessment or treatment, please consult a qualified health professional in Canada.

Updates

Responsible gaming standards, legal frameworks and the internal policies of onlywin-bet.ca may change over time. The information on this page is therefore subject to revision, particularly in light of evolving Canadian regulations and Curaçao licensing requirements.

• Notification methods: Players may be informed of material changes to responsible gaming tools or policies through one or more of the following:
  • Updated information on this responsible gaming page.
  • Website banners or pop-up notifications upon login.
  • Direct communication via email to the address registered on your account.
  • Amendments noted in the site's general terms and conditions.
• Player responsibility: By continuing to use onlywin-bet.ca, you agree to review updated terms and responsible gaming information regularly. If you do not agree with changes, you should stop using the service and withdraw any remaining balance subject to the applicable terms.

Last updated: 2026-02-24. The underlying licence and corporate information cited (including reference to Curaçao licence 8048/JAZ and Ontario grey-market status) is based on data available up to 2024-12-15 and may have changed since. Players should always verify current details via the official website and licence validator links.

Contact & Feedback

If you have questions about responsible gaming, wish to implement or adjust limits, or want to request self-exclusion on onlywin-bet.ca, you should contact the operator directly. As of 2026-02-24, the most reliable contact channels are those published on the official website.

• Email: Use the customer support or responsible gaming contact email listed on onlywin-bet.ca (typically accessible via the "Contact" or "Support" section). If a dedicated responsible gaming address (e.g., [email protected]) is provided, use that address for safer gambling queries.
• Phone: A dedicated Canadian telephone number for the responsible gaming department may not be published. Where no number is available, use live chat or email as your primary contact methods.
• Live chat: If offered on the website, live chat can provide immediate assistance with setting limits, Time-Outs and self-exclusion.

You can also submit a written request or feedback through an online form. A generic example of such a form is provided below; the actual form may differ on onlywin-bet.ca.

Responsible Gaming - Support & Self-Control Request

Full name (as on your account):


Account e-mail address:


Topic:
-- Please select -- Set or adjust deposit/time limits Request Time-Out (24 - 72 hours) Request self-exclusion (6 months to lifetime) Request information about responsible gaming tools Express concern about my gambling behaviour Family member or friend seeking guidance Other responsible gaming query

Describe your request or concern:


I confirm that this request relates to responsible gaming, and I consent to the operator using my information to assess and respond to my request.

Submit request

For urgent emotional or safety concerns, do not rely solely on website contact forms. Instead, contact a Canadian gambling helpline (such as 1-800-522-4700 or ConnexOntario at 1-866-531-2600) or your local emergency services where immediate risk is present.