Contact Us

Contact Only Win (Only Win - Canada)

This contact page is provided for visitors of Only Win, an informational resource reviewing the Only Win online casino available to Canadian players via onlywin-bet.ca. You may use this page to ask questions about the information on our site, provide feedback, or request clarifications about our review content and the general operation of Only Win for Canadian users.

Please note that this page does not connect you to any Canadian gambling regulator, financial institution, or payment provider, and it does not serve as a formal legal complaints channel. For account-specific issues (deposits, withdrawals, verification, bonus activation, or self-exclusion), you must contact Only Win through the official support tools on onlywin-bet.ca.

How to contact us

• Primary contact method: The secure contact form below is the main way to reach the Only Win editorial team (led by Emily Thompson for the Canadian market). Provide a working email or messenger contact and a clear description of your request so that we can respond effectively.
• No public phone or direct email: As of our latest review cycle (intended to cover Canadian visitors through 2026), no dedicated telephone number or public support email address for Only Win is listed. All general inquiries should therefore be initiated via the form.
• Official casino support: If you are an Only Win player and need help with your account, log in to onlywin-bet.ca and use the support options provided there (for example, live chat or any listed support email, if available). Our team cannot access your player account or intervene in payments.

Secure contact form

Use the form below to contact the Only Win team regarding this Canadian review of Only Win on onlywin-bet.ca. Please include:

• your email or messenger contact (so we can reply), and
• a concise but clear description of your question, feedback, or concern.

Do not include passwords, full payment card numbers, banking PINs, or other highly sensitive personal information. If your request requires sharing such data, contact the casino operator directly via secure channels on onlywin-bet.ca instead.

Regulatory and jurisdictional information for Canadian visitors

• Licensing jurisdiction: Only Win operates under an online gambling license framework linked to Curacao, with reference to master license 8048/JAZ issued to Antillephone N.V. Only Win acts as a sublicensee under this framework. This information is based on sources available up to late 2024 and is intended to guide Canadian visitors through 2026; players should always confirm the current license status via the official validator link in the casino footer on onlywin-bet.ca.
• Not locally licensed in Canada or Ontario: Only Win is not listed as a regulated operator in the iGaming Ontario (iGO) Operator Directory and does not hold a provincial Canadian license as far as the available data indicate. Canadian, including Ontario, players therefore access Only Win in a grey-market environment without the benefit of provincial consumer protection regimes that apply to locally licensed operators.
• No regulatory complaint function here: Messages sent through this contact page will be handled by the Only Win content team and will not automatically be treated as official complaints by Curacao authorities, Canadian regulators, or any alternative dispute resolution (ADR) body. For formal complaints, follow the instructions provided in the casino's terms and on the license validator page linked from the Only Win site.

Regional compliance note (Canada, including Ontario): Online gambling rules are set at the provincial level in Canada. Because Only Win is not locally licensed in Ontario or other Canadian provinces, you may have fewer rights than with a provincially regulated operator. Before playing, review the terms on onlywin-bet.ca, confirm your local legal position, and consider seeking independent legal advice if you are unsure.

Disputes, complaints, and escalation

1. Step 1 - Contact the casino operator: For any dispute about game outcomes, bonuses, verification, deposits, or withdrawals, you must first use the official support channels on onlywin-bet.ca (such as live chat, contact form, or email address provided on the casino site). Keep copies of all correspondence and screenshots where possible.
2. Step 2 - Follow internal complaints procedure: If the initial support response does not resolve your issue, ask the operator to escalate your case through its internal complaints procedure. The process and applicable timelines should be described in the casino's Terms & Conditions and/or Complaints Policy.
3. Step 3 - External escalation (Curacao licensing framework): Only if your dispute remains unresolved after the operator's complaints process should you consider external escalation. Instructions for contacting the Curacao licensing framework (for example, Antillephone N.V. under license 8048/JAZ) are typically accessible via the official license validator link in the footer of onlywin-bet.ca. This Only Win contact page can provide general guidance but cannot act as a formal representative or adjudicator.

Important: Submitting a complaint to Only Win via this form does not pause any casino deadlines or legal time limits. We can offer information and context but we cannot guarantee a decision, refund, or ruling on your dispute.

Risk and responsible gambling notice for Canadian players

• Account balance risk: Based on the information available, there is no public confirmation that Only Win keeps player funds in fully segregated accounts. As a result, you should treat any balance held in your Only Win account as capital at risk until successfully withdrawn to your own financial institution or payment wallet.
• No financial, tax, or legal advice: Information provided via this contact page, and any response you receive from Only Win, is of a general informational nature and does not constitute legal, tax, financial, or investment advice. You should consult qualified professionals in your own province or territory if you need tailored advice.
• Responsible gambling support: If you feel that gambling is causing you harm, immediately consider using any responsible gambling tools offered on onlywin-bet.ca (such as deposit limits, time limits, or self-exclusion) and contact independent support services in your province (for example, provincial problem gambling helplines). This contact page cannot provide emergency counselling or crisis intervention.

Use of your contact details and privacy

• Purpose of data collection: The email or messenger contact and message you submit via this form are used primarily to review your inquiry and provide an appropriate response about Only Win content or general information relating to Only Win in the Canadian context.
• Do not send sensitive data: To reduce risk, please avoid sending full payment card numbers, banking credentials, personal identity numbers, or login passwords through this form. Such information should only be shared, if necessary, through secure channels controlled by the casino operator or your financial institution.
• Additional policies: For further details on how this website collects, stores, and protects personal information, review the general Privacy Policy and Terms & Conditions pages available on the site hosting Only Win. By using this contact form, you acknowledge that you have had the opportunity to read those documents.

Information on this contact page is based on data available up to late 2024 and is prepared for Canadian visitors for use through 2026. Regulatory positions, licensing details, and support options can change at any time, and you are responsible for verifying the most current information on onlywin-bet.ca and official regulatory websites before making gambling-related decisions.